We offer the following payment methods for your convenience when shopping with us online:

• PayPal
• VISA
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay 

To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.

All orders must have a minimum order amount (before taxes and shipping) of $50 CAD.

Our shipping rates are divided between Canada, US, and the rest of the world. Free shipping is available on orders $100 CAD+ with a delivery destination within Canada and USA.

Canada:  <$100 order - $9.99 | >$100 order FREE

USA:  <$100 order - $35 | >$100 order FREE

Rest of the World (starting from):  <$100 order - $75 | >$100 order $50

All amounts are in CAD currency. Order amounts are before shipping and taxes. Depending on the destination country, custom duties and tariffs may apply and are the responsibility of the receiver. Orders where there is a refusal to pay the applicable customs/tariffs will be abandoned and no refunds will be provided.

Please allow 2-5 business days for us to hand-make your delicious desserts and have them ready for shipping. Shipping within the GTA typically takes 1-2 days, while other destinations will fall under standard shipping times via Canada Post/UPS/FedEx/DHL.

You will be notified via the email provided during checkout of the shipment date and any respective tracking numbers associated with the delivery.

Shipping is typically done on Mondays to maximize transit times.

We do our best to maximize the shelf-life of your order without the use of chemicals and artificial preservatives. Although the shelf-life can vary for each cookie, generally your cookies will remain fresh for about 2 weeks at room temperature.

Refrigerating your order can extend the shelf-life to around 2-4 weeks. For longer-term storage, we suggest freezing the cookies, which can extend their shelf-life to approximately 1-3 months.

The delicious goodies at The Moroccan Bakery are primarily nut-based and made in a facility that processes tree nuts. We do offer vegan and gluten-free cookies. Please see our catalogue for our latest offerings and specific dietary information.

Orders can potentially be adjusted or cancelled if requested within 24 hours of placing the original order. Please send an email to support@themoroccanbakery.com and include your order number with your request. We will do our best to accommodate your needs.

We love to be part of any gift-giving occasion and will do our best to help you. Gift notes can be included in any order by simply entering your note details in the designated section during checkout. You can also contact us at support@themoroccanbakery.com with your order number and note details. If there's anything else we can do to make your gift special, please email us to discuss further options.

All sales are final. However, if you received something you didn't order, please contact us at support@themoroccanbakery.com with your order number and pictures of what you received. We'll provide further instructions on next steps to resolve the issue.

We're happy to assist you with any questions you may have. You can contact us through the following channels:

- Email: support@themoroccanbakery.com

- Social Media: Facebook, Instagram, and X (Twitter)

We aim to respond to all inquiries as quickly as possible during our business hours.